Return & Exchange Policy

At Safe Drapes, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Exchange Policy below.

Return Eligibility

You may request a return or exchange within 7 days from the date of delivery, provided the following conditions are met:

  • The product must be unused, unworn, and unwashed.
  • All original tags, labels, and packaging must remain intact.
  • The product should be returned in its original condition without any damage or alterations.

Products that do not meet these conditions may not be eligible for return or exchange.

Exchange Policy

We offer exchanges for eligible products subject to stock availability.

You may request an exchange if:

  • You received the wrong size.
  • You received an incorrect product.
  • The product has a manufacturing defect.
  • The item arrived damaged during transit.

Our team will verify the request before approving the exchange.

Non-Returnable Items

The following products are generally not eligible for return or exchange:

  • Customized or personalized products
  • Logo embroidered uniforms
  • Name embroidered garments
  • Bulk or institutional orders
  • Products purchased under special clearance or final sale (if applicable)

These items can only be replaced if they are received damaged, defective, or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us process your request quickly, please share:

  • Your Order Number
  • Clear photographs of the product
  • Images of the packaging (if applicable)
  • A brief description of the issue

Our support team will review your request and provide an appropriate resolution.

Refund Policy

Once your returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing typically takes 7–10 business days depending on your payment provider.

Shipping charges (if applicable) are generally non-refundable unless the return is due to an error on our part.

Return Process

Step 1

Contact our customer support team with your order details.

Step 2

Our team will review your request and provide return instructions if your request is eligible.

Step 3

Pack the product securely in its original packaging and ship it as instructed.

Step 4

Once received and inspected, your exchange or refund will be processed.

Need Assistance?

For any return or exchange-related queries, please contact our support team.

📧 Email: safedrapes@gmail.com

📞 Phone: +91 9718308577

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM IST

We're committed to making your shopping experience with Safe Drapes smooth, transparent, and hassle-free.